Frequently Asked Questions (Billing)
Here you will find the most frequently asked questions about invoicing
How do I change my bank account number or telephone number?
You can change your bank account number or telephone number yourself under settings in the app or on the website.
When will I receive my invoice?
I got a reminder to pay
In this case, you may have overlooked a transaction according to our records. Please check whether you have paid all invoices. If you have paid all invoices, please contact us by sending a message in the app.
How can I change my address?
How can I pay the bill if my direct debit is off?
I have paid my invoice, but I still get a reminder that I have an outstanding invoice. What should I do?
It will take a few days for your payment to be processed. If the money has been debited from your account, it can take up to 5 days before the payment is processed. In those 5 days, you might receive a payment reminder. It is best to wait 5 days and then contact us by sending a message in the app.
Too much money has been debited
It is possible that you stopped your consumption too late. In that case, you must send a message in the app so that we can adjust this manually.
I paid double. What should I do?
If you have paid twice, it is best to send a message in the app. Our accounting department will then help you further and refund the amount if there is really double payment.
I paid with the administrator and in the app. What should I do?
I see an extra line on the invoice with port dues. What is this?
On your invoice, you will see a line with 0% VAT and some extra money will be invoiced. This is the tourist tax.
Frequently Asked Questions ("It doesn't work")
Here you will find the most frequently asked questions about services that do not work
Power does not turn on
- Are all the fuses and switches switched in the right direction? The differential circuit breaker should be switched to red for example.
- If every fuse and switch is in order, check if other connectors also lack power. Then there is a problem with the main fuse. Contact the administrator for assistance.
- At some locations you can check if the connector has power with a small light attached to it.
If there are still problems, contact the administrator or send us a message in the app.
Water does not turn on
Where can I find the pin codes for the sanitary facilities?
The PIN codes for the sanitary facilities will be sent to you by SMS. Activation messages may be merged with the plumbing PIN message, so make sure to read all of your text messages carefully. If you really can't find them, you can send us a message via the app.
My power has been turned off automatically. What happened?
I have caused a short circuit and the residual current circuit breaker (differential circuit breaker) has tripped. What should I do?
Remove the plug from the socket of the pole and make sure that the short circuit is cleared. Then switch the earth leakage circuit breaker back on and plug your plug back into the socket. The RCD is turned on when it is red.
Frequently Asked Questions (General)
Here you will find the most frequently asked general questions
How can I check my usage?
The history of your usage can be found in the AanUit.net app or website. Your consumption is also shown on the invoice that will be sent to you by email if you pay by direct debit.
What activation methods are there?
There are several methods to activate an AanUit.net point:
- You can activate a delivery via the website ( https://www.aanuit.net )
What can you do with the app?
For which systems is the app available?
Are the login details for the app and the website the same?
I can't log in
If you are unable to log in, please check whether your login details have been entered correctly.
If this is the case, click on "forgot password". You will then receive a new password by email, which you can use to log in again.
What kind of connections are there?
Where can I find the connector number?
The connector number of an AanUit.net point can be found on the kiosk or on the quay.
What happens if I forget to turn off a session?
Turn off the session and send a message via the app with an explanation regarding when you have left.
How do I turn off text messages and emails?
In your "My environment" (after logging in) you can adjust your settings.
How many connectors can I use at the same time?
You can only use 1 connector at a time as an individual. If you are a company, please contact us by sending a message in the app or on the website after logging in.